Frequently Asked Questions

We provide secure cross-border money transfer services, enabling individuals and businesses to send and receive funds internationally through a compliant, regulated platform. We are a registered Money Services Business (MSB) in Canada, operating under FINTRAC oversight.

Yes. AL REAL TRADE AND INVESTMENT INC. is a legally incorporated corporation in Alberta, Canada, and is registered as a Money Services Business (MSB) with FINTRAC (Registration #C100001088). We comply with all applicable financial regulations, including AML and KYC requirements.

Our services are available to individuals and businesses that meet our eligibility criteria. Users must be at least 18 years old, complete KYC verification, and not be located in restricted or sanctioned jurisdictions.

Yes, you must create an account and complete identity verification (KYC) before accessing our money transfer services. This ensures compliance with regulatory requirements and protects all users.

KYC is a legal requirement for all registered Money Services Businesses. It helps prevent money laundering, terrorist financing, fraud, and identity theft. Your cooperation ensures a safe and compliant financial environment for everyone.

You will typically need to provide:

• Government-issued photo ID (passport, driver's license, national ID)
• Proof of address (utility bill, bank statement within 90 days)
• Additional documents may be requested for enhanced due diligence

Once your account is verified, you can log in, select "Send Money," enter recipient details, choose the destination country and amount, review exchange rates and fees, then confirm the transaction. You can track the status in your dashboard.

Most transfers are completed within 1-3 business days. Processing times may vary depending on the destination country, payment method, and compliance checks. Some transfers may be completed same-day under optimal conditions.

Yes. Once you initiate a transfer, you can track its status from your account dashboard. You will also receive email or SMS notifications at key milestones (initiated, processing, completed).

We support major global currencies including USD, CAD, EUR, GBP, and many others. For a complete list of supported currencies for your specific transfer route, please check our platform or contact support.

Absolutely. We use industry-standard 256-bit encryption, secure infrastructure, and continuous monitoring systems to protect your funds and personal information. All data is transmitted over SSL/TLS secured channels, and we follow strict access controls.

Yes. As a FINTRAC-registered Money Services Business, we fully comply with Canadian AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations. We also adhere to international standards for financial security and transparency.

Contact our support team immediately at support@alrealtrade.com or +1 4039718239. We will freeze the account, investigate the activity, and work with you to restore security.

We maintain full transparency. Fees may include a transfer fee (fixed or percentage-based) and a currency conversion margin. All applicable fees are clearly displayed before you confirm any transaction. There are no hidden charges.

No. We are committed to full transparency. The exact amount your recipient will receive, along with any fees, is shown before you confirm the transfer. What you see is what you get.

Exchange rates are based on real-time market rates plus a small margin. The rate is locked in when you confirm your transaction, so you know exactly what your recipient will receive.

You can reach our support team via:

• Email: support@alrealtrade.com
• Phone: +1 4039718239
• Through your account dashboard (ticketing system)

Our team responds within 24 hours on business days.

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time). For urgent matters, please email us and we will respond as quickly as possible.